Refund policy

Last updated: October 14, 2026

## Returns

You may request a return within 14 days of delivery for eligible, non-custom items.

To qualify, items must be unworn, unwashed, unused, in their original condition, and returned with all tags and packaging. Please contact us before sending anything back. We’ll provide return instructions. Items sent without contacting us first may not be accepted.

## Non-returnable items

Custom, personalized, made-to-order, and final-sale items are not eligible for return or exchange. Earrings and other pierced jewelry are also final sale for hygiene reasons.

These exclusions don’t apply if an item arrives damaged, defective, or different from what you ordered, or where a return is required by law. Any final-sale terms will be shown on the product listing.

## Return shipping

For a change-of-mind return, you are responsible for the return shipping cost. Original shipping charges are not refundable unless required by law.

If we sent the wrong item, or your item arrived damaged or defective, contact us. We’ll review the issue and provide instructions; we’ll cover the return shipping cost when a return is needed.

## Damaged, defective, or incorrect orders

Please inspect your order when it arrives and contact us as soon as possible if anything is damaged, defective, or incorrect. Include your order number and clear photos so we can help resolve the issue.

## Exchanges

Exchanges depend on availability. Contact us before returning your item, and we’ll let you know whether an exchange is available.

## Refunds

After we receive and inspect an approved return, we’ll notify you whether your refund is approved. Approved refunds are issued to your original payment method. Your bank or payment provider may need additional time to post the refund.

This policy does not limit any rights you may have under applicable law.

## Contact

For return requests, exchanges, or help with a damaged, defective, or incorrect order, email us at onlinedeals1617@gmail.com.